Privacy Policy

This Privacy Policy governs the manner in which Convenient collects, uses, maintains, and discloses information collected from users (referred to as a “Users”, “a User,” or “you”) of the website (referred to as “Site”). This privacy policy applies to the Site and all products and services offered by US Vital Record.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed to constitute your acceptance of those changes.

Personal identification information

The nature of our services requires that we collect sensitive personal information from Users.

We may collect personal identification information from Users in a variety of ways, including (but not limited to) when Users visit our Site, place an order, fill out a form, or any other action in connection with other activities, services, features or resources we make available on our Site. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personal identifiable information may include, but is not limited to: Email address, First name and last name, Phone number, Address, State, Province, ZIP/Postal code, City, Credit card information, and Cookies and Usage Data. Users may visit our Site anonymously but they cannot fill out forms or receive documents anonymously.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send. Users can always refuse to supply personal identification information, but your failure to provide such information will prevent you from using our Service from requesting documents.

Non-personal identification information

We may also collect non-personal identification information about Users whenever they interact with our Site on how the Service is accessed and used (“Usage Data”). Non-personal identification information may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. This information is collected even if you visit our Site anonymously.

Web browser cookies

Our Site may use “cookies” to enhance User experience. The User’s web browser places cookies on the User’s hard drive for record-keeping purposes and, on occasion, to track information about the User’s activity. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service. The User may choose to set their web browser to refuse cookies, or to alert the User when cookies are being sent. Please note that if a User changes the User’s browser settings to refuse cookies, some parts of the Site may not function properly.

How we use collected information

US Vital Record collects and uses a User’s personal information for the following purposes:

  • To improve customer service
  • To more effectively respond to your customer service requests and support needs
  • To personalize a User’s experience
  • To improve our Site
  • To process transactions
  • To request documents

Additionally, there is a possibility that your information could be used in the following ways:

  • To better understand how our Users (as a group) use the services and resources provided on our Site
  • To administer a content survey, promotion, or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them
  • To send periodic emails