Terms and Conditions

Please read these Terms and Conditions (“Terms”) carefully before using the https://us-vital-record.com website (the “Site”) operated by US Vital Record (“us”, “we”, or “our”).

Your access to and use of the Site is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Site. Your agreement to these Terms also includes your agreement to the terms of our Privacy Policy, which is incorporated by reference into these Terms and is therefore an integral part of these Terms.

By accessing or using the Site you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Site.

Purchases

If you wish to purchase any product or service made available through the Site (“Purchase”), you may be asked to supply certain information relevant to your Purchase including (but not limited to) your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

It is your responsibility to represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The Site may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide your information to these third parties, an action which is subject to our Privacy Policy.

Intellectual Property

The Site and its original content, features, and functionality are and will remain the exclusive property of US Vital Record and its licensors. The Site is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of US Vital Record.

Processing Time

We are an independent private company service provider assisting customers in preparing their applications to request official Government documents about themselves (“Documents”). We are not related to any Government agency and is not responsible or liable for the time it takes for the State Health Department to issue the customer a Document. We guarantee the delivery of our application preparation materials within the time indicated within the description of services. Once the final application is sent from the customer to a state office, the delivery of the customer’s birth certificate will vary, as each state office has a different processing time.

For more information, please refer to our “State fees & processing time” page to estimate your application delivery time. Some state offices offer a “RUSH” order service with an additional fee. If this option is available in your state, you can select it on the “Select Services” page. In order to secure and speed up the final Document delivery from the Health Department, some states allow customers to use USPS Express Mail. For those states, our rush package can be purchased on our Site.

Refund Policy

We use the information users provide on its website to pre-fill your application documents. We are not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. No refund will be issued should the above-mentioned circumstance occur.

Because user satisfaction is our priority, we do guarantee a full refund within 120 days from the date of purchase under the following limited circumstances:

(1) If you didn’t receive the package; or (2) you could not use the application package; (3) your order item is not available, or(4) We are not able to fulfill the order. In these circumstances, you will be refunded the entire amount you have paid.

Special Policies for Rush Packages:

In order to get your application in record time, you may obtain the premium package at an additional cost. This premium package involves a higher cost in order to get your application delivered in record time. Due to the higher costs associated with our Rush Packages, they have additional refund policies.

If you accepted to continue your application with us and we mailed your application to the Health Department or if you received your vital records, we won’t be able process any refund.

For packages with online notaries: If you decide to cancel your application after completing the online notary process and we didn’t yet expedite your application , we won’t be able to refund the notary fees of $25 from your package cost.

If the Health Department rejects your application because an error we made, you will have the option to let us fix the problem without any additional charges or to get a refund of your package cost minus the shipping cost of $25 to send your application to the health department. We won’t be able to process any refund until we receive the return of the money order that we provided to the Health Department, which you will receive with your returned application.

Non-Refundable fees:

Online Notary fees of $25- If submitted and processed

Rush Shipping fees of $25- If we mailed the application to the Health Department

For any questions regarding your application package or if your refund request is not listed above please contact our billing department at [email protected]